{{ substr($serviceRequest->creator->name ?? 'U', 0, 1) }}
{{ $serviceRequest->creator->name ?? 'System' }}
{{ $serviceRequest->created_at->format('Y-m-d H:i') }}
{{ $serviceRequest->sla_due_date->format('Y-m-d H:i') }}
@if ($serviceRequest->sla_due_date < now())
SLA
Breached
@endif